Customer Acceptance is a Choice

June 1, 2018

The one common denominator I find among the top performers in private companies is that they are absolutely clear that the decision of whether to do business with a customer is theirs. Here are a few observations on how these high-performing companies do it.View

The Hidden Costs of Distraction

April 2, 2018

Because employees are almost always connected through technology, the time they have for thought and reflection has eroded dramatically over the last few decades, and that erosion comes at a cost.View

Beware of Strategy’s Incurable Disease – Failure to Implement

March 13, 2018

There are two important keys to a company’s strategy. The first is the analysis of the strategic choices to make and steps to take. The second is the implementation of those strategic choices. And that is where a lot of companies struggle.View

Which Customers Are You Going to Fire in 2018?

January 5, 2018

Many companies mistakenly believe that all growth is good for their business. It is important to consider what kind of growth is right for your business.View

Don’t Let Your Business Strategy End Up Like Most New Year’s Resolutions

December 27, 2017

Just like New Year's resolutions, business strategies start out with the best intentions. However, they often fail for one of these four reasons.View

Want to Increase Customer Loyalty? Consider Your Customer’s Journey

November 15, 2017

Despite the efforts companies make to give their customers a voice through a variety of means, many still struggle to find ways to improve customer loyalty.View

Family Business – Is it About the Business or the Family?

November 9, 2017

The main obstacle in getting the family business to the next generation involves the challenges inherent in working with family members. View

Are All of Your Customers Profitable?

September 25, 2017

Many mistakenly assume that all customers contribute equally to margins, but what shows up on your P&L is an average of all your customer interactions.View

SWOT Analysis with a Capital "T"

September 1, 2017

Determining how to address the threats in a SWOT analysis often receives little attention, which needs to change given our current business landscape.View

4 Steps to Help Reinvigorate Your Private Company’s Strategy

July 26, 2017

Despite efforts to differentiate, most companies inevitably end up gravitating towards the same sort of offerings as everyone else in the industry.View