4 Low-Tech Questions to Help Improve Your Customer Experience

April 9, 2019

Over the next few years, we’re all going to be impacted by AI and other revolutionary technologies. To avoid pitfalls, make sure you step back and think about the human side of your business.View

When the Tide is High, It’s A Good Time to Reexamine your Business Strategy

February 18, 2019

My advice to companies when economic conditions change is to use it as an opportunity to improve the business. Here are a few areas to consider now.View

Boards Aren’t Just for Big Companies

November 15, 2018

Here are four benefits that private companies can derive from the formation of an advisory board.View

Does Your Shareholders’ Agreement Reflect Your Long-Range Plans?

September 19, 2018

Here are some key questions to consider as you review your company’s shareholders’ agreement.View

Want to Build a Thriving Company? Try Letting Go

July 25, 2018

If you feel like your business has hit a wall or that your time isn’t well spent, consider taking the following steps.View

Customer Acceptance is a Choice

June 1, 2018

The one common denominator I find among the top performers in private companies is that they are absolutely clear that the decision of whether to do business with a customer is theirs. Here are a few observations on how these high-performing companies do it.View

The Hidden Costs of Distraction

April 2, 2018

Because employees are almost always connected through technology, the time they have for thought and reflection has eroded dramatically over the last few decades, and that erosion comes at a cost.View

Beware of Strategy’s Incurable Disease – Failure to Implement

March 13, 2018

There are two important keys to a company’s strategy. The first is the analysis of the strategic choices to make and steps to take. The second is the implementation of those strategic choices. And that is where a lot of companies struggle.View

Which Customers Are You Going to Fire in 2018?

January 5, 2018

Many companies mistakenly believe that all growth is good for their business. It is important to consider what kind of growth is right for your business.View

Don’t Let Your Business Strategy End Up Like Most New Year’s Resolutions

December 27, 2017

Just like New Year's resolutions, business strategies start out with the best intentions. However, they often fail for one of these four reasons.View